FAQ

Ordering and Purchase

Looking for an item not on the webstore?

Ans: Please feel free to contact us at [email protected] and let us know which item u are looking for.

Can I do a pre-order if the item I would like to purchase is out of stock?

Ans: Email us at [email protected] or call +65 63375258. We will contact u once the item is back in stock.

What is the ordering processing time?

Ans: Orders will be picked and packed within 1-2 Working Days upon payment received.

Are the prices online same in store?

Ans: The price of our products on line will normally be the same as in store prices. However, occasionally, some price differences might occur in the event of in store only or online only promotion.

Can I cancel my order?

Ans: No cancellation can be made once the order is submitted and paid.

What happens if I receive a wrong item?

Ans: Please email us at [email protected] with your order details and the image of the item received. We will contact u for a exchange.

Can I return the item and do a refund?

Ans: Sorry there is no return policy.

Can I exchange the product with another product?

Ans: Yes you can. Exchanges can only be done within 7 days from the date of purchase. Product has to be in good condition, unused and complete in the original packaging. Exchanges can only be done with products of equal or higher value. There will not be any refund in payment. Top up payments has to be made for a product with higher value.
All exchanges can only be done at our retail outlet.

For exchange under overseas purchases, please contact us at [email protected]

Payments

What are the modes of payments?

Ans: Paypal (Accepts major credit cards and debit cards such as Visa, Amex, Mastercard etc)
We can also accept payments through Bank Transfer and Telegraphic Payments.

What if I do not have a paypal account?

Ans: You do not need to sign up for a paypal account to pay thru your credit card.
You may use the guest payment via paypal where you will only need to enter your credit card information.

Delivery

How much is the delivery fee?

Ans: $5 for purchases less than $150 and Free for purchases more than $150

What is the delivery timeline?

Ans: Delivery via Singpost will take 2-5 Working days via registered mail.
For third party logistics delivery for bulky items, they will contact u to arrange a delivery time.

Can I arrange to pick up from store?

Ans: Yes u can. Please pick up the purchase from our retail outlet at Blk 261 Waterloo Street #01-06, Waterloo Centre Singapore 180261

Retail Store

Where is the shop located?

Ans: Blk 261 Waterloo Street #01-06, Waterloo Centre, Singapore 180261

What are the operating hours?

Ans: Monday to Fridays 11-7.30 pm
Sat: 10-5 pm
Closed on Sundays and Public Holidays

How to go to the retail shop?

By Car: There is a basement carpark, entrance via Queens Street. Alternatively, you may park along waterloo street or nearby buildings such as Fortune Centre, Bugis +
By MRT: Nearest MRT will be Bugis (East-West Line)
Bras Basah (Circle Line)
Bencoolen MRT ( Downtown Line)
By Bus: Various Buses along Bras Basah Road (NTUC Income Building )and Victoria Street (St Joseph Church or Bras Basah Complex)